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Did you know that 75% of all your customers stem from social media? If you haven’t already started monitoring and engaging with your online audience then now is the right time to do so. Digital marketing including everything from social media marketing, email marketing, search engine services has become a prerequisite in deploying marketing tactics. When consumers are able to connect and easily get in touch with you, you automatically build a good customer relationship.

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Mentions about Zomato on Twitter


For a food delivery service like Zomato, issues like “late delivery”, “payment issues”, “compromise with quality”, “wrong order” and more are frequent. The common tweets on Twitter that can be found are:

I ordered Domino's pizza on zomato at 8:47pm and got delivered at 9:57. Like 1hr late delivery. The pizza was cold. Pathetic service and food quality. Also The contact number given on Zomato was wrong contact number. Pathetic.


Got a gift card; placed an order using it. Your delivery person switched off his phone and VANISHED. While he stated that he is at location. Got my order LATE and COLD. Customer care says "regret to inform you cannot refund the gift card"


@zomatoin @zomato @faasos @Help_at_Faasos why you guys ruined my lunch today, first my order was late then I received wrong order??


#shriharsha majety #swiggy #swiggy.in #zomato Why i bear loss, either refund 4 ice cream amount or give me pending items of order Very poor service if swiggy. Ordered on 1st july. 4 items were missing in order. Now no refund


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My SocialPulse allows you to track positive and negative feedbacks over time


Maintaining a credible online presence is therefore extremely important. As they say, the first impression is the last impression. You obviously do not want people to stumble upon bad reviews about your services.

Insights Specialists is a reliable team of social media experts to trust on. From creating top-performing social media campaigns to fruitful client interaction, we help you ace your social media game. Allow us to manage your Facebook, Twitter, Pinterest or Instagram account and sit back and watch the revenue pour in. Our managers will not only take care of your social media account but also other aspects of digital marketing; together which can help your business grow its internet presence significantly and achieve desired milestones.


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You can easily find out what is being talked about your brand and act accordingly

Partnering with us not only benefits your proceedings but will also improve your brand awareness and customer loyalty. For tailored and cohesive content creation and social media strategy, contact janine.miles@insightspecialists.com or divya.prashanth@insightspecialists.com. Let us worry about the online business presence management while you stick to what you do best !